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Original Comment Attempting to modify a reservation and pick up my rental 3 hours early. The rental is 2 weeks away. We are going to my grandsons graduation and must leave our location earlier to get there on time. Thought there would be no problem until I got to speak with someone with broken english who told me no. I had to pick up the vehicle at the reserved time. They could not accommodate me. I need a 7 pass. vehicle and he said they couldn't upgrade me or make any changes. I prepaid this rental and read the fine tyupe indicating you are able to make changes to your reservation by calling them. They guy was arrogant and told me I could call the corporate office if I wanted. I have used Budget for 20 years and was always pleased but I must say never will I use them again. I am checking with AMEX to forward my complaint to them and withhold pymt.

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