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Original Comment I had a horrible experience with the cus service this is the 2nd time I have gone to the same kiosk 3 weeks ago and rented a game for my ps3 and again there was no game in the box. I called for the 2nd time to inform them of this inconvenience which they practically called me a liar that did not happen then I had to drive to another kiosk to get a different game but refused to compensate me for the huge inconvenience!! Which keep in mind this is the 2nd time this has happen to me I did speak to a supervisor (Lorena) she did not have to tell me its my fault because her actions said it all. I'm a supervisor and when my company does something wrong or inconvenience the customer we take ownership & rectify it because we value are customer. Business are nothing without there customer!!!! I think that is what they need to teach there customer service dept.

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