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Original Comment Will never use them again! You would be better off WALKING! Our car battery died leaving us stranded in the desert between CA and AZ with a 3 year old. It occurred 3 times before I could get it to the airport at our destination to swap it out which took 6 hours! Upon returning they offered a simple $22 credit -- what a joke. The clerk was a Islamic woman who had NO customer service skills -- they would have been better served by putting a sticky note pad on the chair and simply let customers write their complaints. While I am arguing with the clerk another customer walks up as they are picking up their vehicle and the check engine light is on -- couldn't help but to warn them to check the battery too. We live in AZ where we picked it up but they charged us a CONCFEERECOVERY (for airline passengers) and a FREQUENTFLYER fee. ONLY 12% of our total cost had ANYTHING to do with daily rental fee. 64% of our total cost came from Customer Facility Charge, Facility Maintenance, Energy Recovery Fee, Frequent Flyer Surcharge, Additional Driver, Under 25 Driver, Loss Damage Waiver. 24% of our total cost came from CONCFEERECOVERY, State Tax, Vehicle License Fee, and County Stadium Tax. AVOID DOLLAR AND THRIFTY-- same company -- modern day highway robbery. Should call it THIEVERY instead of Thrifty!

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