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Original Comment my name is Roger P. Jimenez and I have been with Time Warner Cable for 10 years, and I got the biggest disappointment I have ever had with Time Warner Cable. I just move my cable to my address and was not charged for the installation, and I am moving again and was told that I had to pay for the installation. I moved two and a half months ago and now Time Warner Cable wants to charge me for the installation. When I moved to 409 S San Gabriel only had cable TV with FREE INSTALLATION and now Time Warner Cable wants to charge me which I think is wrong. I was told that by the supervisor Gabriel that I had to pay the $20 to move my service. I tried to explain to him that I just moved, and he told me that the change was done 2 weeks ago and he could not do anything about it. I asked him if he was really a supervisor or just another employee telling this. He was not very helpful at all and was very upset with Time Warner Cable and it's employees by not helping me. I don't want to leave Time Warner Cable but if I can't get any help with this installation I will have to leave Time Warner Cable and never come back. I will have to get cable form another source. I may not be happy with the service but will to deal with it. I am on Social Security which means a fixed income and $20 is a lot of money to me. So now all I can ask is for your help in resolving this issue, and if you can't help me thank you for the 10 years I did spend with Time Warner Cable. <br /> <br /> <br /> <br /> Roger P. Jimenez

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