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I have been waiting nearly four weeks for a pair of glasses at the Lenscrafters store in Champaign, IL. When I called today the manager (Wendy) said I was on a list to check to see about my glasses and she would call me. She didn't call. I have been going back and forth on this for nearly a month. She keeps offering to give me my money back. I suspect something is wrong, but she won't tell me. This place is poorly run. Customers wait forever and finally walk out. No one seems to be able to answer a question. Do you really want a franchise like this in your organization?


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