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Original Comment Dear Sir:<br /> <br /> Please allow me to vent my frustration with regard to a rental that I had with Thrifty Rental.<br /> Over a month ago I reserved (with my credit card) a car at Catania Airport, in Italy, The reservation had been made for May 28th/13 pick up and June 10/13 return. On May 28th, I arrived at the Thrifty counter at Catania airport, Italy to pick up the rental car. The Thrifty employees made me wait 2 hrs. and 45 minutes in line and when it was my turn, they told me that they could not give me a car as they would not accept my credit card. Now, if your company accepted my credit card for the reservation, why didn't Thrifty accept my payment at Catania airport? I had to hire a taxi to take me home and cost me $300 for the ride and I was without a car for the duration of my two weeks in Italy. No words can explain how upset I am for what happened at the Thrifty office in Catania and I still don't know why they refused to give me the rental. I shall make sure that neither I nor my friends and/or acquaintances will ever use Thrifty Rental Car.Extremely dissatisfied with the service and horrible customer care. <br /> <br /> Thank you for your attention to the above matter.<br /> <br /> Yours truly,<br /> <br /> Customer who will never use your rental again!

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