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Original Comment Dear Mr. Kirchhoff,<br /> <br /> Loved your book and recommended it to several others.<br /> <br /> Not so in love with the WW website, which I think is an area of expertise for you and your door into current position.<br /> <br /> After not receiving my monthly pass I sent 3 emails requesting it to be mailed, no luck.<br /> <br /> I called the 800 number and spoke with a helpful fellow named Oliver in Indianapolis, but he was having difficulties with his computer, so I hung up after 15 minutes.<br /> <br /> Since you are the boss, I am hoping that you will help me get a hard copy of my pass and figure out how to fix the website.<br /> <br /> Thanks,<br /> Anne Ryan

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