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I'm very pissed. I have been a pals card holder since 1998. I went online to check my food status for my free bag and a window popped up asking if I would like to up grade my pals card to earn rewards. No where did it mention that if i did I would no longer be eligible to participate in the buy 10 bags get one free. The manager at my Petco tried to get my card converted back but was told they where unable to do so. You have just lost a good customer. There is a new Kahoots near. I guess they just got themselves a new customer. Very deceitful on Petco part. Shame on you. I will be sending this same message out to friends, relatives and a few news stations.


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