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Original Comment Whilst on holiday in NY my sister required surgery for a broken hip. She had surgery on 8 June and flew back to UK on 11 June on 1955 flight to Edinburgh after being discharged from hosp at 1500 that day. I telephoned from the hosp and arranged assistance and was given a letter to upgrade for more leg room. I spoke to Damien who assured me this would be okay and because she had a medical condition whe would be accommodated. On arrival at Newark we did get the assistance but at the departure desk the lady refused to accommodate our request for more leg room despite being shown the hospital request letter- "because people had paid for them!!! My sister had to walk holding onto the seat headrests up to seat 26C, To add insult to injury just before take off the tannoy message intimated that if anyone wished to be upgraded to contact the cabin staff. My sister had to sit for 7 hrs approx unable to move or exercise her leg which was of paramount importance to prevent DVT. I am extremely angry with the treatment she received. A very sorry and unhelpful end to our unfortunate holiday.All other services and assistance were extremely helpful and I feel completely let down by this airline, May I also add that their were children seated in the extra leg room seats.

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