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Original Comment A UNITED nightmare for my 14 year old! DON'T mess with a Mom but really DO NOT mess with a grandmother!! Evan left this morning-traveling to Carmel to spend time with friends that were kind enough to invite him for a wonderful getaway! He is flying alone for the first time from Houston to San Francisco with what was supposed to be a connecting flight 50 minutes later to Monterrey. He arrives in San Francisco at 11:30 am. Sounds good, right? No. United cancelled the connecting flight without any contact with us whatsoever- then rebooked him on a flight tomorrow morning at 7am!! Mom gave the trip to Evan via her miles ( premier access ) and luckily checked his flight status as I was en route home from dropping him off and saw the 2nd leg had been cancelled. So . . . first she checked the weather- beautiful! Then she phone United. When she inquired about the cancelled flight and asked why she hadn't gotten any notification of it whatsoever, she was told it was cancelled because of bad weather in San Francisco! " WRONG " , she said, " I am looking at the weather- would you like me to read it to you? " and the agents response was , "that's the information we were given. "ok" Mom says when is the next flight you can get him on? Remember- he is a 14 year old flying alone. The agent says he is rebooked tomorrow morning at 7am! Mom says that is totally unacceptable- he is a child. The agent says there is a 3:55 flight flight but it is booked. The only other flight today with availability is 11:55p.m. Unacceptable, she repeats. You need to speak with a supervisor. He puts her on hold for a bit , comes back and says, Sorry, the 11:55 is the only flight. There is the 3:55 flight but it is booked. She asks to speak with the supervisor herself telling him she has flown Continental for years and never encountered anything like this. Reluctantly, he puts her on hold , again. He then comes back and says, ok. He will be on the 3:55 flight. Mom asks how he will know that the flight has been cancelled? He says, "Well, I guess when he gets of the plane he can look at the monitor and he will see that the flight was cancelled and he can find his way to the ticket counter or find a kiosk and reprint his boarding pass- Really?? He's 14. Mom says, No. Unacceptable. I want an agent at the gate who will assist him in this process. You would have thought she asked him to rebuild a city all alone with his bare hands by the way he dragged his feet. Reluctantly, he agreed that he would. Do I believe him? Do I think that Evan will really be on that flight, IF they do not cancel it, too? Not a chance. Do I think there is a better chance they will either put him on the 11:55 tonight or the 7 am tomorrow? You bet. Solution? Our wonderful friend is driving into San Francisco to get Evan. Shame on you, United! Want the kicker? Half an hour after my Mom hung up with the agent, he sent her an email letting her know the flight was cancelled and he was rebooked on the 7 am flight tomorrow. No trust there. Please bring Continental back!

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