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Original Comment Laurie at LensCrafters in San Mateo gave a horrible customer experience. She managed to confuse my order entirely by misinforming me about my order and caused total chaos by improper research. They started the call by saying my paid for frames were out of stock and they would like to see new ones. She advised me to call back and speak to someone else because she was not able to help me or did not have access to. Sarcastic, rude, uninformed, and confuses the customer. A horrible experience. Talking over the customer does not help and transferring to another coworker when you ask for a manager is poor service. Do not buy from this store. The reviews were correct, unfortunately. Called at 8:30 pm on June 18, 2013. Finally, my frames are out of stock, she thinks. I had to call and follow up to find that out.<br /> <br /> If you care at all about your brand, please contact me. All I ask is that you deliver what I ordered and paid for. I don't think that is unreasonable.

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