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Original Comment I bought a tracfone and had it activated by Wal Mart. Part of this effort was to enter my home zip code. The phone does work locally, but as soon as I get away from my home area the phone does not work. It will not pick up any network. This is in the middle of a city where cell service is strong with every carrier. I have spent hours on the phone with your people who are in the Phillipines. Half of the time I could not understand their poor English. When I asked to repeat what was said, they were insulting to me, angry, and hostile. I spoke to several supervisors, the last two were Cabe and Michelle although they are very reluctant to give out their names. All they will say is that the phone works at my home so it must work everywhere. They say that I must have been somewhere without cell coverage. That is not true and it makes me angry that they would say this. I told them time and time again that I was in the middle of a city with two other people who had Tracfones and they both worked very well. The packaging of your product says that it works Nationwide. This one does not. I want a refund. Why are your employees so negative and unhelpfiul? And why is your corporate policy not to give refunds when your product does not work. SHAME ON YOU!

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