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Original Comment My Name is Arlene, and I have visited the Dairy Queen kiosk at Trincity Mall in Trinidad on 3 separate occasions and have never been able to walk away with what I had intentions of purchasing. I have experience with the brand from many years back when I was a child and the branch was located in Port of Spain. I also travel quite a bit for my job to the United States and always purchase ice cream from DQ. My brother lives 5 minutes away from Coral Square Mall - where I always have DQ. My recent experience here however has been very disappointing. On my first visit with my 11 year old daughter, there were no small cones and the electronic payment system was not working. I had to purchase 1 medium cone and share that with my daughter as that's all the cash that I had in my purse at the time. 2 weeks later on my second visit, they informed all of the potential customers that we would have to come back in 30 minutes as they had no product ready for sale. The third time, I actually paid for a small dipped cone and a DQ Oreo Blizzard. After waiting 20 minutes for my ice cream, the manager came out to the more than 20 waiting customers and announced that they could not fill certain orders as the ice cream was too soft. I am so disappointed in the service and preparedness of the management and staff at this branch. It's even more disappointing because I am so familiar with the DQ brand.

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