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Original Comment I live in Chile. I have a Kenmore washing machine that stopped working. The Kenmore Chile Maintenance Service sent me a technician who said the transformer had burned and had to be changed. Two weeks passed by and every time I called they said they did not have transformers in stock. I then called an independent technicias who repaired the connection to the transformer and my machine is now opertating perfectly well. I called Kenmore on Jun 12 to file a complaint and to ask that they reimburse me for the visit (approximately US$ 50)since this amount was to be discounted from the total cost of repair. To date I have not received an apology for their behaviour nor my money back. Kenmore machines are very good but the Kenmore Chile maintenance service is unreliable, dishonest, and lacking respect for their customers.

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