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We (my Service Dog and I) flew on a flight, November 2012 from Orlando to Chicago Midway. The flight went well and I was extremely happy with that! When I arrived at my destination and began unloading my suitcases, I noticed items missing. I reported this to AirTran and immediately met with no help. Everyone I contacted, kept referring me to different areas. When, in March, I contacted AirTran - again for assistance, I filed a BBB complaint. My complaint has been going on since early April. I made a claim for my purse and a Yankee Candle item. As of late, I have been repeatedly advised a check has been mailed. At one point, I was advised it was returned - I really want to know why they didn't contact me with this information but waited until I responded to their reaction to the BBB complaint. It is now late June, 2013 and I still haven't received anything. I'm guessing AirTran must be having financial difficulties. This really doesn't matter as I should receive my 'settlement' which is what AirTran is calling my payment. I just want my money back for items that were in my bag and one of their employees decided to help theirself to. I offered either to have the check sent via next-day-air or have it directly deposited into my checking account. To this, I have not heard back. <br /> <br /> All I can say is this - DON'T FLY AIRTRAN especially if you have luggage. <br /> <br /> I will say I was treated very well with my Service Dog.


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