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Called June 23 and got appointment for 25th; no show; called to find out why; were told we called & cancelled; absolutely not!; told by one rep.TW cancelled because they had refreshed; if they did nothing changed; told by another rep. we HAD TO HAVE cancelled appt. ourselves and since she didn't talk to me personally and didn't know WHOM I HAD TALKED WITH she had no way to help me; got put at end of line so have to wait until next week for appt. In essence Missy called me a liar, hedging her comments, so she didn't exactly say the word "liar". $259 a month should ensure better service.


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