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Original Comment Priceline consumer service is completely useless a hotel canceled my reservation on the day I was suppose to check in a priceline rep called me and said it had been canceled because the hotel was over booked. The rep stated I would get a refund within 10 days. Needless to say I have called back several times and each time I got a different response on whether or not the credit had been processed. I called today 6/24/13 exactly 30 days later and the customer service rep started out by saying I canceled the reservation. I then requested to speak to a supervisor and she transferred me to another rep and we started all over again, I again requested a supervisor to which the rep again referred me to my bank for the 50 thousand time and I said the bank had not received the refund. Bottom line you will not be able to speak to a Customer service supervisor if you have a problem or make a request to speak to one absolutely TERRIBLE customer service.

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