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Original Comment I AM GOING THROUGH SIMLAR PROBLEMS AS MANY BELOW.<br /> CORPORATE NEEDS TO GET INVOLVED...IF THEY CARE.<br /> <br /> RICK AHLSTEDT<br /> 360-652-9831 <br /> <br /> <br /> This company is the most screwed up company ever known. They have had our account messed up since we signed up with them. I would highly recommend staying as far away from them as you can.<br /> They have more law suits against them than I can count. <br /> Jen 6/18/13 12:00PM <br /> <br /> <br /> --------------------------------------------------------------------------------<br /> <br /> I was able to get my life-time guaranteed internet rate reinstated by calling my local office. They were concerned about pleasing their customers--unlike the escalation team member I spoke with. He told me Verizon had just extended me a courtesy for awhile. Where was my written contract?<br /> <br /> Wow. The latter is really hitting below the belt. It's bad business practice and press. When Frontier purchased Verizon customer accounts, you assumed both the assets and liabilities. You can't just decide which are worth honoring or not.<br /> <br /> Verizon did not redirect internet searches, either. That's an underhanded means of trying to make more money. I set up my searches to reflect the way I want to do business. I do not take being told how I should do them lightly. I've learned how to get around the redirect, but occasionally I forget to do that. And since my cellphone uses my wifi most of the time, I'm irritated every time my search there is redirected. And Frontier's name is right in front of my face when I get that angry. I associate the name &quot;Frontier&quot; with &quot;manipulation and irritation&quot;. I definitely don't associate it with contentedness. <br /> enraged customer 6/3/13 6:17PM <br /> <br /> <br /> --------------------------------------------------------------------------------<br /> <br /> I could have written Unhappy Customer's comments to the letter. I just had the exact same thing happen to me. The escalation team just told me that unless I had proof of my contract, it had never happened.<br /> <br /> One other thing that makes me really hot under the collar is their internet search redirection in WA state. They insist that it helps me search the internet. They have been highly criticized for doing that. It. makes my searches a heck of a lot harder.<br /> <br /> I am stuck using them for phone because I fax often and I can't do that that reliably over an internet reconnection. I also like having a wired phone line during a lengthy power interruption.<br /> <br /> The Frontier manager in my church went to Comcast, so he can't help me. <br /> enraged customer 5/24/13 3:14PM <br /> <br /> <br /> --------------------------------------------------------------------------------<br /> <br /> The weekend of May 11/12, 2013, I signed up with Frontier for a package promotion at a Western Festival in Elk Grove Park, California, At the time, I did not realize I was signing up with Frontier and Dish. I just wanted to leave Comcast, whose rates had steadily increased.<br /> <br /> The following Monday I was told that I would get a call to &quot;third party&quot; my phone number. I received the call and took care of that transaction.Then I was told that everything else (television hookup phone install and wireless connection) would be taken care of by Friday May 18, 2013.<br /> <br /> Having heard nothing from Frontier by Friday morning, I called around 10 am and was told someone would be out that day. Having waited all week without hearing anything, I told the Frontier salesperson that Friday would not work. She said okay, she was sorry no one had called and that the install would be on Monday, May 20.<br /> <br /> I received a message Monday morning 11:30 am when I returned home around noon. The message said there would not be an install that day and I needed to release my credit card freeze in order for have Dish provide services. When I returned this call, I was told a message had been left at my house on Saturday.This was not true; I live alone, was home most of the day and have a voice mail system that works effectively for messages.<br /> <br /> I returned this Monday morning call, and the Frontier salesperson said I had to release my credit freeze (this is the first

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