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I sent my husband to pick up a car I had reserved at the Kansas City Airport, we have rented from this location before with no problems, but today they would not add two drivers because we were using a debit card, I asked to talk to the young lady Cindy and, explained we have rented cars with the card before she said not here! I was trying to explain the situation, she just dropped the phone and left my husband standing there wondering what to do, she just kept ignoring him I heard him talking to her as she told him they had already charged the card and there was nothing she would do. I called my bank and explained what had happened and the bank asked to talk to her, she kept ignoring her and, we were on a three way call she couldn't believe her behavior, This was a second chance but this time did it. I will never again use or send any business to Budget. Cindy lost an $800.00 contract for your company by acting like a arrogant child and I am sure the other people in the office saw what they could expect in the way of respect from you corporation.


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