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A few weeks ago I went to the Scottsdale Quarter Pottery Barn to purchase a media center for our new home. The catalog stated that it was an online purchase only but I wanted to see if they could order it on their ship to store program. A friend of ours works there but was not working that day. A young man with an unusual name who said he was the manager of the Design Studio waited on me and my cousin who was with me. I am 75 and she is 80. The media center is their Logan and retails for $3700 plus. The very few minutes we could get this man's attention he kept looking around as if to find someone else to take care of rather than 2 old ladies. I asked him if he could order it and we could have it picked up at their store or could they deliver it. He said he wasn't sure and would have to check. Now I ask myself (a reasonably intelligent woman) why would the manager of this department &quot;have to check&quot;. He started to look at something in the computer and then got interrupted on the walkie talkie attached to his hip.<br /> He then said he needed to go &quot;to the office to look something up&quot; and he would be right back with my information. He left us standing there and went downstairs to get our information. We walked the second floor several times and another employee kept eyeing us as if we were going to steal something. After 24 minutes she approached us and asked if we had a problem and could she do something. Her tone was patronizing and condescending and quite frankly insulting. We explained that this man had left us to get us some information and never returned. She retorted &quot;now who would that be&quot; as if she did not believe us. Her name by the way was Jennifer. She asked the man's name and we could not remember it so she asked us to describe him. I responded that he was foreign - perhaps oriental descent. She snipped back &quot;you mean Asian&quot;. I was shocked and responded that in our early years it was Oriental &amp; Occidental and I was sorry that I was not up on the politically correct definition. She then informs us that &quot;he has gone home for the day&quot;. Can you imagine our shock and dismay at hearing this after waiting all this time and be subjected her downright nasty looks and verbal tones? We walked downstairs to the first level and a very nice middle-aged woman (sorry we cannot remember her name and she was the nicest person to us) also told us that this was &quot;Jovit&quot; and that yes he had gone home for the day. We left Pottery Barn and vowed NEVER TO RETURN and to let all the people we know how very disappointed we are about the way we were ignored and treated as if our money is not green enough. By the way, that media center was only the beginning of several items we were planning to purchase through Pottery Barn. So they lost that $3700 sale and all future furniture purchases. We went to Stone Creek in Scottsdale and showed them the photo from the catalog. They are custom making one for us that is even better and for less money. Good buy Pottery Barn!


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