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Original Comment First my phone stops working late in the evening on May 12th 2013 so I called straight talk on may 13th for a replacement. I received the return packaging on May 20th and returned the phone the same day. Straight talk received the phone the very next day! They had a refurbished phone sent out on May 22nd which I received on May 24th. Upon receiving the phone it would not power on at the point I called straight talk again and informed them that the phone would not power on at that point the phone was troubled shooted and I was advised that I would receive the return packaging via email. I allowed the 24 to 48 hours for the email and never received it so I called back on May 28th and was advised that i would receive the return packaging via email again. once again I allowed the 24-48 hours and the email was not received so I called back I was them told that it was sent regular mail so needless to say I finally received the packaging on June 4th and returned the replacement on that day and they received it on 6/6/13. They advised that I would receive the next phone in 3-5 business days from the day the receive the damaged phone. When I finally received the second replacement phone it was June 15th, but while waiting on the second phone I called the corporate office and received no help from them. once the second refurbished replacement phone was received it also didn't work so I called again and got a rep who had it escalated to the corporate office where I spoke to a latonya smith who advised me that I would be getting a new phone and the the new phone has shipped and it has been received as of June 27th. which means I went a whole 45 days without a phone. During the time I was inconvinced I was advised by every rep that I spoke with that I would be allowed the time back to my phone that I went without a phone so I called on the 27th of June and had the phone activated and was advised by the rep that I had the 45 days of service added and that my service end date was approximately Aug 11th. Needless to say it is now June 29th and my phone has been deactivated. I guessing the services was deactivated and the end of the night on the 28th. which means i can not call customer service until tomorrow the 29th. With all that being said every rep that I spoke with during this time including those from corporate excluding Ms Latonya smith has been rude and not willing to help solve the issue and where just trying tell me whatever just to make me get off there phone!!!!!! I have never been so mistreated by a company in my life. This company does not know how to appreciate there customers !!!!! Signing off Ms Angry!!!!

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