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Original Comment My family has had service with Cincinnati Bell for over 30yrs. Recently our home phone stopped working and we made a service call request. They informed us to unplug the phones as that may fix the issue. A service tech came out while we were not home and repaired the issue that was on the telephone pole. The service tech never informed us that the issue was fixed. Two days later we were still unaware the problem was fixed so we requested another service call. Another service tech came out, STILL DID NOT INFORM US THAT THE PROBLEM WAS FIXED TWO DAYS PRIOR, came into the house and plugged the phone and now we are being charged a $99 service fee. Due to their neglect to inform us that the problem had already been resolved, now we are being penalized for following their instructions to unplug the phones. I have gone around in cirlces with their customer service and they have done nothing to resolve the issue, still insisting that the fee needs to be payed. I have tried multiple times to get in touch with someone in the corporate office but keep getting lower level supervisors who can do nothing for me. This is the kind of service people can expect from them. I am disgusted and furious!

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