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Original Comment When you walk into the AT@T store at Alamance Crossing, you are politely welcomed at the door. What can we do for you? If you say you have a problem, you get ignored completely until the store is almost empty (I was there 3 hrs yesterday). Buyers get Red Carpet service. On June I went to the store to tell them that I could no longer get service at my home and was told that they were working on the tower and it was temporary. So, I put money on my account and then learned I had been told a lie. I used the cell phone once and drove about a mile to get service. Yesterday was end of month so I knew I would lose my balance and asked them what I could do when I finally was spoken to. After about an hour or more I put $10 on my account as was suggested only to be told later that was stupid and they would not return my money. The young man helping me said my phone was cheap and that was why I could not get service and he would go beyond customer service and give me his personal cell phone and a charger. He could not find a charger for that phone so after 3 hours I went to Wal Mart and they did not have a charger. I went to Best Buy and they said the phone he gave me was a dud and they no longer had chargers for that phone. He checked the phone and there was no sim card in it and I had him check mine and it was removed also. Do I have to tell you I will never step one foot in that store again? And, I will post my experience on the Internet. The supposedly manager was telling me the employee had gone above his duty to help a customer. They are cheaters and liars. Best Buy could not believe I had been cheated that way. I am 80 years old and use the phone only for emergencies. You might think this one incident won't matter, but I assure you it will eventually.

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