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Original Comment I have been an Avis First / preferred member for two years now as my company unfortunately switched to Avis from Hertz. My experiance with Avis heretofore has been very dissapointing. The vehicles are often not readily available even though reservations are made through the Preferred program (MPLS./St. Paul airport is the worst). When I do receive the car they are often dirty. The Avis and Avis First websites are a joke and hard to deal with - why require a customer to utilize both websites when they could be so easily combined for a better end customer experiance. The Avis Rewards program is really bad when compared to other rental companies reward programs. With Avis we have to manage these stupid reward coupons rather than just utilizing a miles/rentals point type system other car rental companies use - this burns valuable time and also nickles and dimes it's most profitable customers. FINALLY, THE EXECUTIVE MANAGEMENT TEAM DOES NOT SEEM TO BE ACCOUNTABLE TO THE CUSTOMERS. IT IS VERY DIFFICULT, IF NOT IMPOSSIBLE, TO SEND A CUSTOMER FEEDBACK NOTE LIKE THIS ON EITHER THE AVIS OR AVIS FIRST WEBSITES. IN TOTAL IT FEELS AS THOUGH THE EXECUTIVE MANAGEMENT DOES NOT WANT CUSTOMER FEEDBACK.

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