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Original Comment I originally called tmobile to switch over my cricket IPhone 5 to tmobile because they had 4 g. Tmobile should of told me at that time they will not work on a Crikett iPhone 5 but went ahead and billed 21.99. I received the package the next day but noticed it was for an IPhone 4 instead. I had to bring the phone in to a store at this point because I cancelled my service that day, do after 2 hours of very very very poor customer service I was told that I was raising my voice to load and was told to leave the store after paying 60.00 to get everything started. First of all no one explained anything about how returns work up front. Then the CSR there and manager who was extremely unprofessional could not figure out to get my phone working even after 3 tech support calls. They were more frustrated than I was at that point because it was obvious they did not know there jobs at all! The turning point came when the CSR told me I was going to leave with no service that night and I need to go to some website for help and pay 10.00 more. I could not believe what they were telling me. They at that point asked me to leave the store with know service,and out 81.99. Well I lost it and hold them very loudly one time I was going to get them both fing fired and left the store. That's it, you woul of done the same thing for sure, and I am a Christian! Oh well, I went to another store the next morning to get my money back only to find out that they would not refund my money and they also asked me to leave the store again. Unbelievable, by far the worst of the worst customer service you can have. Please stop them from this happening to anyone again? I also contacted corporat @ tmobile and filed for an investigation but nothing at all! The big Fortune 500 co. Obviously needs and deserves that 81.99 more than myself and my 4 year old daughter. I am afraid if this gets pushed aside that our fortune 600 co. Have won?

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