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Original Comment I am a friend of Mr Travell Armstrong who is having a horrible time with safelink customer care service and there lack of english speaking tellers who simply dosent understand that his phone was stolen with several requests for a new phone which they said they have already issued that He has never recieved He has constantly been reccomended a better secure service by sending it to a P.o Box insuring acceptance. instead he feels as though he is being treated like a illegal alien instead of a U.S citzen from customer care along with there supervisor being unable to use the enrollment id given to him by you guys or the last 4 digits of his social security number to complete his application or request. I strongly suggest that corporate office immediately investagate these allegations that many of us are stating as facts that the way your system is designed to make it hard for a person such as Mr Armstrong to get help or for anyone else to even recieve a device from you guys Thanks for your time

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