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Have a package deal with Time Warner - Cable, Internet and Home Phone - Service went out Thursday 6/27/13 - Placed a call on Friday morning to get this issue fixed - Told they could get to our problem on Tuesday July 2, 2013<br /> Suppose to receive a call between 12:00 - 4:00<br /> I arrived at home - asked my husband if they called<br /> The answer was NO - I phoned Time Warner immediately to find out what the problem was and was told someone cancelled our order. WHAT!!!!!!!<br /> The Subcontractor was given our home phone (WHICH DOES NOT WORK) therefore, he canceled our order. I was also told that he placed 3 calls to my cell number as well as my husband<br /> Funny, there was no record of receiving a call nonetheless 3 calls per cell phone<br /> <br /> Called again and was informed that there was an outage in our area and even if the contractor came he could not fix our problem due to the outage. FUNNY AGAIN, our neighbors who uses TIME WARNER had Internet, Cable and Phone<br /> <br /> So who is correct in this matter<br /> <br /> Called again and was told that the earlist they could get to our problem is NOW Monday July 8th.<br /> <br /> Tried to speak to a so-called supervisor and waited 57 minutes and was disconnected. Called again and was told there would be a waiting period of one hour.<br /> <br /> We are now looking for another provider - I feel that Time Warners practices are highly non-customer friendly<br /> One hand does not know (or care) what the other one is doing.<br /> <br /> Telephone operators disconnected us approximately 5 times trying to transfer us to someone with authority last night.<br /> <br /> As of today I would not recommend Time Warner Cable <br /> <br /> I might consider using them IF THEY CAN GET THEIR HOME IN ORDER


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