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Original Comment Sirs, i just don't understand why it is such a hassle to get connected to a call center in whatever country you are calling from; or at least a call center with employees who don't have a language accent of another country other than that of thecalling customer.<br /> <br /> I am a repeat customer of yours. I have used your services whenever i need a car rental. EVERYTIME I call customer service, I get someone in antoher country. I am in Houston, TX. This presence a serious language barrier. And when I asked to be transferred back to the United States, I am put on hold for 20 or more minutes each time. And even then the person who comes back on the line is still from another county. Once after being placed on hold for more than 30 minutes, a supervisor came on the line; and he was still from antoher country. I gave up after that. That's when I just call Enterprise Rental, got an AMERICAN IN THE UNITED STATES. I rented from them. <br /> My problem is, I would rather rent from THRIFTY CAR RENTAL. Why not just give the customer what they ask for without all the delay &amp; transfer after transfer to the wrong place.<br /> Please just have someone in Marketing or Customer Care look into improving this service of yours.<br /> <br /> thanks.....

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