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Original Comment I was not a TWC customer because I have always heard negative experiences about their company. I was a customer of Insight Cable whom TWC bought out. When I received the information they were going to be our cable company I'm like "oh no I don't want to deal with them because of all the negativity I heard". My fiancé said to give them a chance so we do. When the techs came to install their boxes they had to come out about three or four times before they got it somewhat right. On the third time out (this is my complaint) the tech changed the old cable out and replaced new cable that reached across my entire deck which is from one side of my yard to practically the other. I have all this long orange cable draped over my deck. They told my fiancé that they couldn't bury it at the time because the ground was to hard to dig because it was in February and that they will be out in the spring. In May we called to have someone come out and they scheduled an appointment 3 times no show. I called the fourth time and asked to speak to a supervisor and a lady named Octavia who was rude and short said that some one would be out. I told her the importance of having the cable buried because I was having a Fourth of July cookout in my yard and that there would be small children running around and I didn't want any one to trip over the cable. Well it's 3:12 p.m. on July 3rd and I doubt if anyone is going to show. I was so frustrated. I was looking for the phone number of the corporate office to complain when I ran across comments from other customers. I finally found peace inside after reading some of the complaints and was horrified at the level of the complaints. The peace came when I realized no matter what TWC had to say to me about my issue I have decided to cancel my services. I choose not to do business with a company that treat me like crap but other hard working human beings that only expect to get what their high monthly bill charge.

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