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Original Comment I have been a customer for 11 years,I have never had any problems until now. 2 years ago a very nice customer service represenitive offered me and my family a Data Base plane with each of us only paying 80.00 a month, I took the deal never had any problems or questions about my bill until now, why now you ask?? well I pay my bill on the 16th of the month 2 days later I am informed via text that I have already used up 75% of my minutes! What??? how can that be I have just paid my bill 2 days ago and with this Data base plan that should not be.. Is this problem because Sprint is now taking over,My bill came to almost 400.00!! rediculous everytime I call someone everyone has a different story nobaody seems to know what they are doing there! Then the kicker was on June 6th of this year my Mother passed away and I went to call family members to notify them of this devistating news my phone was shut off!! I could not believe this, US Cellular told me it was becaus I owed 90.00 and it was after hours so I had no live person to speak with I payed my Bill because I needed my phone after we buried my Mother I called US Cellular and went to pay my bill on the 16th of June 2013 2 days after I am sorry to say that after 11 years of service I changed phone service, The bill was paid in full but today July 5th I recieved another almost 400.00 bill! enough is enough with this Company already.. Also in April I called US Cellular to notify the company that on April 18th of this year My Father passed away who was the name holder on the account, with no sympathy the woman like oh well would you like to pay your bill today?? Something really needs to be done about this problem with your company and your billing employee's need to get their act together! I paid my bill in full in June so I consider my payment in full because in June I changed companies if I no longer have your service how can I possibly owe you this $$ for what was not even my quoted Data Base plan! I am a very disappointed loyal X customer~

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