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I bought a pair of new lenses and frames 1/2 years ago at Lenscrafters at the Esplanade Mall in Kenner,La.....I just went there to see if they would replace one 'arm' and screw lost...I don't use my glasses very often so it's kind of strange to lose the screw and arm together without any warning.. I was told bluntly that 'nothing can be done for me'....they don't have any arms.... I was shocked and very disappointed.


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