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I ordered an umbrella base online with the pay in store option which stated bring order ready email to the store with you and take it to any cashier. Well the cashier said I needed to take it to electronics. Have waiting in line for about 15 minutes I was waited on and Margret (cashier) went to look for my order and returned saying she did not see it. She then call Jessie (someone who works in that department) after six calls he showed up. He checked in the back and was unable to locate it and said it is not back there so I don't know what to tell you (REALLY) my husband and I located it on the floor and took it back to the cashier (Margret) she then tried to charge me more than the paper stated. She called a manager and explained she did not know how to make it the price it should have been. The manager said well tell the customer she can either pay the amount coming up or she can leave it. Well we just walked out of the store. I do not know where they get the people they have working in the Kmart stores.Most of them have no common sense and know nothing about good customer service and the managers are worthless. I would not be unhappy if they went out of business. I will tell everyone I know to not shop at any Kmart store.


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