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Original Comment I have had an account with ATT for a few months. I had to ask for an extension on my last bill due to illness. I was not able to meet the commitment date. I had to have emergency surgery due to the lose of my left leg from knee down. I have Cancer and it is eating at my bones. I was out due to phantom pain. I would sleep and be awake for 2 hours in a 12 hour time period.<br /> <br /> <br /> <br /> When I reached the point where I was able to communicate with others I called ATT because they suspended my phone. I asked for the rep name but was told me that they could not tell me. I had to call from a nurses phone to reach collections. When I reached them I was told (Sorry but they would have to have total amount) I tried to tell them what happened. The rep told me sorry. <br /> <br /> <br /> <br /> He said I would have to pay the full amount of $408.00 before they would restore service. I told him I could pay the past due now and the rest in 2 weeks. This would put me paid in full before my next bill came out. He once again said he could not help.<br /> <br /> <br /> <br /> I asked to speak with a supervisor. The rep told me that his supervisor would tell me the same. He transferred me and I waited for 9 minutes before he picked up. I once again explained my situation. I told him the same thing. He said he would look and see if he could help me. He came back and told me the same thing. I felt like no one cared and just wanted all the money the could get out of a customer and did not want to listen to a customer.<br /> <br /> <br /> <br /> I was upset to the point I went in to a depression state. I cried as I gave them my checking account number. I only had enough to pay the bill in my account. I asked for his name and he said George. I am very disappointed in the care your company gives to another customer. <br /> <br /> <br /> <br /> I wonder if you treat others with the same attitude. I would disconnect my service but I do not have the money over the next 5-7 months to pay the early disconnect fee.<br /> <br /> <br /> <br /> I know you will not contact me but I felt I had to ask you the question of DO YOU REALLY CARE ?<br /> <br /> <br /> <br /> Linda Baxter

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