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Original Comment To Whom it May Concern:<br /> I wish to submit a formal complaint with regards to the service and treatment that I received from Maaco, located 8383 S. South Chicago Ave., in Chicago, Illinois.<br /> I took my 2002 Ford Explorer Sport to them on Monday, June 17, 2013, for a front bumper repair/replacement (car was damaged on front driver's side). Please note that I paid for all parts needed weeks prior to my bringing the car to Maaco. I was told that the repair time would take only three (3) days. Well, needless to say, after so many lies told, and so many broken promises, my car was in their possession for TWELVE DAYS!!! I went to pick up my car on Friday, June 28th (prior to me going on vacation). When I got to Maaco, they replaced the bumper with one that belongs on an &quot;Eddie Bauer&quot; version, as the Production Manager (Kevin Roper) tried to explain that my car had Eddie Bauer parts put on it by its previous owner. But besides that, when my car was brought out, it had the exact same cracked, broken head lights that it did when I brought it in, although I paid for all NEW parts! When I asked why the old head lights were on the car, Kevin explained that the wrong parts were sent, and he contacted his supplier to rush over the correct part, which wouldn't arrive until the following day (Saturday) or possibly the next Monday, July 1st. This made no sense to me, seeing that I paid for parts way in advance...they should have seen then that the parts were not correct and reordered them the first time that they came in. So, I explained to Kevin that I will bring the car back on Monday morning, as I was traveling on Tuesday out of town. Monday, I went back to Maaco, but to no avail. Kevin stated that the part was being shipped via FedEx and wouldn't arrive until Tuesday, July 2nd. I went back Tuesday morning...still no part! I went out of town, and returned to Maaco on Monday morning, July 8th. Kevin advised that the parts were there, but the employee who handles this task was not in. I asked when will he be arriving, and he told me that he didn't know. Kevin then made a phone call, which I assume was to the employee, to see where he was and when he would arrive. Kevin told me that the worker was due in 30 minutes, so I decided to wait for his arrival. I asked Kevin how long would this process take, and he said about another 30 minutes (although he previously told me before I went out of town 15 minutes...all I had to do was bring the car back and he'll get it done! That was a lie, obviously!). The worker then &quot;supposedly&quot; called, and was stuck in traffic. I left my car, went to work, and got it at the end of the day on July 8, 2013.<br /> What frustrates me the most is that (a) I was told nothing but blatant lies; (b) Kevin NEVER called me when he said that he would to keep me abreast of what was going on; (c) I was charged for NEW PARTS, but was given used parts from some junk yard, and not refunded! There were several other &quot;mishaps&quot; as well, but time won't allow me to note them all. I am sorely disappointed in the service and treatment that I received from Maaco in Chicago, and after reading so many negative reviews from across the USA, I don't plan to take my car to any Maaco ever again! I do plan to submit this letter to the Better Business Bureau, with hope that some resolution will be made, as I am certain Maaco plans to do nothing about this matter!<br /> Respectfully,<br /> Timothy Brown, an unhappy customer!

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