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I went to lenscrafters in the Falls shopping center. When I entered the store the person who greeted me was very nice. When I picked out my glasses and sat down, she gave me a quote of 621.39 out of pocket for premiun vantage. I am a member of eyemed. she also offered 558.39 for standard vantage. When I questioned the co-pay schedule, Which I had in my hand, she told me that the info was just a guide. That those prices were not exact. I called eyemed corporate. I was told that this was a LIE. I was instructed to email you and that they would also file a complaint. The fee schedule in my eyemd package is clear. When I asked for an itimized detail of my purchase, she said it was a package. I was buying progressive and transition glasses. The frames were to be 109 out of pocket, so she was trying to charge me 450.00 dollars for lenses. This pricing was with my insurance. I felt like I was being pushed into undercoating from a used car salesman. I regret this since as a family we have had better treatment at lenscrafters. I hope you will investigate this mater, We will continue to take steps on our end to satisfy this insident. <br /> <br /> Thank you a former customer. <br /> Frank chiu


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