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I SENT THIS E-MAIL TO KMART CUSTOMER SERVICE:<br /> &quot;HI <br /> I LIVE RIGHT NEAR THE MADAWASKA MAINE KMART STORE. BUT WHEN I WANT TO PLACE AN ORDER AND USE SHIP TO STORE. I WOULD HAVE TO TRAVEL 100 MILES ROUND TRIP TO PICK IT UP. <br /> WHAT IS WRONG WITH THIS LOGIC. WHY CAN'T YOU RECOGNIZE THAT YOU HAVE A KMART STORE IN MADAWASKA MAINE. DO YOU KNOW HOW MUCH BUSINESS YOU ARE LOSING BECAUSE OF THIS&quot; <br /> RACHEL <br /> <br /> HERE IS CUSTOMER SERVICE RESPONSE:<br /> <br /> &quot;Good Morning Rachel, <br /> Thank you for contacting Kmart.com. I am sorry to know that you have not received your order yet. I understand that you would like us to resend the missing items. <br /> Please be advised that the local store you have mentioned does sell the item you are trying to place an order for. Hence, it is not getting pulled up from the records on selecting ship to store option. <br /> The feedback that you have provided today regarding the local store not being pulled up on trying to place an order with ship to store option will be taken into consideration as we continue to enhance our services to meet the needs of our customers going forward.&quot; <br /> <br /> Sincerely, <br /> <br /> Winfred S. (asheak) <br /> Kmart Customer Care <br /> [email protected] <br /> 1-800-733-7249 <br /> <br /> THAT LETTER DID NOT EVEN MAKE ANY SENSE. IT HAD NOTHING TO DO WITH WHAT I ASKED. THE MORE I DEAL WITH CUSTOMER SERVICE IN ALL KINDS OF BUSINESES THE SMARTER I FEEL. I DON'T KNOW ABOUT SOME OF THESE EMPLOYEES COMPANIES HIRE. RACHEL


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