Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I happened to be getting the address to write sears...reading all your comments makes my heart drop! Sears has $2,146.73 of mine since April of 2013 for brand new kitchen appliances for my new home which were never ordered and HAS NOT RETURNED IT! Why you all ask? Well the order for all new appliances transpired, they (Sears) took my money, then didn't order the appliances which in return were NEVER DELIVERED..hence why I am crying! Went to the store, they supposedly returned it to my account...NOPE! when the credit didn't happen went back a second time. I am still waiting for a check to come to my mailbox. One customer service rep told me 7-10 coming from America...longer if from India...WTF India?! still no money. second customer rep said check was released will be there by Wed 07/10/13. Still no check. Called today 07-11-13 talked to another customer rep said that she saw the receipt and that I received a cash refund and that no check would be issued! I was beyond words at this point! I told her that the Regional manager guided the salesperson thru the transaction. She said they did it wrong at the store. I said had the actual paperwork for the steps to take for "point of sale transaction steps" and that Step #10 says to: "complete the transaction. at the TYPE OF PAYMENT screen, select CASH and press ACCEPT. This ladies and gentlemen is from the 2011 Sears Holdings Corporation for HTS Point of Sale Transaction Steps Revised October 20, 2011! Where did I get that...the internet is fun...wish I could hack my own money back to tell you the truth. Sears call me today...hung up which I see is par. I called back and their resolution for this was for ME, yes ME to file a Help Ticket with the store! Are you people sucking (use your imagination people) serious, really!! Because of you I am out thousands of dollars that I will never see again. And I can tell you this...YOU (Sears) have ended me up in the confessional more times that I can count! So at this point swearing doesn't matter! Mr. CEO of the Sears Roebuck Company, I am 47 yrs old and worked hard for my FIRST EVER new home, work hard everyday for $8.50/hr...Why, why would you NEED MY $2,146.73...WHY!

Feedback

Your Name

Your Email

Verification