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Original Comment I witnessed the worst in customer service today in our local Kmart store. An employee was standing near the shoe department using absolutely foul language. I was there with my elderly mother and my 2 yr old grand daughter. A gentleman with his daughter aboiut 8-10 asked the employee to please not use that type of language in front of his daughter. The employee attacked this man verbally. Screaming obscenities at the top of her lungs. Making the excuse she "was not on the clock". Clearly this is a poor excuse since she was dressed in her Kmart Polo and obviously standing in the aisle of the store. several other employees surrounded the customer and this out of control employee. purely instigating the chaos. Twice I witnessed this employee trying to attack the customer and being held off by her fellow team-mates. I have been in customer service for 20 plus years and have never witness such a display of unprofessionalism. When the man asked the employee to not use that language in front of children particulary his, she screamed your child, as that child was standing there. I watched the other employees and clearly none of them acted as Managers, Noone apologized to any of us customers who witness this barage of vulgarites and potential violence. Several of us had to call the police to intervene. I will NEVER step foot into that Kmart store again and I will think twice about ever shopping at another outside my area. Customer service is NOT important to Kmart corp.

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