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Original Comment We purchased a VIZIO TV for the New Year 2013 on Dec 30, 2012 and it was defective from the start. We called the support customer representative and two months later after several contacts with them they finally sent us a TV not new but a&quot;refurbished TV&quot; although we paid for a new TV. Well, needless to say, the refurbished model they sent us is also defective and we have been in telephone and email contacts with their support department for several months now and it is mid July 2013 to no avail. They are really useless or very well trained to give customers the run around. Today, finally fed up, my wife called and was told they had not received any of the photos requested by them showing the picture defects except one. My wife told them that was a lie as we had uploaded and sent them photos three times in the past months. We have to &quot;Prove&quot; to them that our TV is not working.. Their business practice and treatment of their customers is absolutely appalling and unacceptable. We have uploaded and sent pictures three times to them from three different computers. Their standard reply to our questions when we call is to please resend pictures as they did not receive them...nice run around. We are not asking for anything but what is rightfully ours ..we paid good money for this TV. We uploaded three pictures again today and resent them..we received the standard email note that in 24 hours <br /> a confirmation will be sent to us...sure!!!! They advertise that they have a &quot;Vizio support team highly trained and based in the United States&quot;. Well one thing is for sure---they are well trained to give people the run around and unacceptable service. I will never buy another VIZIO TV again. The unprofessional manner in which they treat their customers and lack of respect says it all.

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