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I have been a customer for over 8 yrs. My phone began to take minutes off of my phone w/o me even using it family members and I watched it decrease steadily until there were no minutes and no service days. I called the headquarters stayed on the phone for 30mins. no response. I called back that same night stayed on the phone with someone for 1hr and 30mins. as she kept telling me to hold for 2mins. while she tried to get the technical dept. Finally they gave me back 300 mins. I thought the problem was resolved. The phone started to act up the very next morning. So I called back again the first associate told me it was the phone and it wasn't under warranty and there was nothing he could do but switch the phone. I told him I'm not worried about the phone I'm worried about my mins. running out on my 7yr olds birthday and I couldn't give directions to people coming to his party because the mins. we falling off fast with each call. I told him I would be satisfied if they would at least give me unlimited mins. so that I would not miss any calls. I was told that was not going to happen. So I then asked to speak to someone over him he put me on the phone with a Joanne who proceeded to tell me she could only give me 200 mins. which just doing all of the code entry mode screens took off 50mins. each time. I told her let me speak to her mgr. Mr. Marvin told me he would only give me 60 mins. At this point from being on the phone for another hr and 30 mins.,I was extremely upset with the fact that YOUR network and phone was defective but yet I was being given the cold shoulder and told it was my problem to fix by going to buy a new phone. I was a strong advocate for Net10 told all family and friends you guys were great. This experience that would have been resolved with a $50 unlimited installation of mins. onto my phone has turned into a fierce hate and aggressive search for a new cell phone company. I will extend my distrust and dislike of this company to EVERYONE I have lured to this horrible company. Net10 does not take in account that I have been with you all and spending anywhere from 2400-4800 dollars with your company, and that accommodating a long time customer with assurance that no phone call would be missed on an important family event. This one time $50 expense would have shown me that you stand by your products. But yet it has definitely proven to me that my money is not important to Net10. Happily saying goodbye to Net10,and hello to a more customer friendly wireless family. <br /> -Rachel Hill


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