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Original Comment I've been a very loyal customer of QVC for over the past 16 years &amp; purchased thousands upon thousands of dollars in items... I've turned countless numbers of family, friends &amp; co-workers your way to purchases their needs, especially when short of cash &amp; easy pay is available... I only state these FACTS to show the gravity of my past loyalty, but your current actions of cancelling my furniture order without notification and rude CS personnel (I've spoken to a total of six) who are dismissive is totally unacceptable!!! I too work in the field of CS, but the difference is I ALWAYS TAKE OWNERSHIP of my customer's issues to the point of resolution and make sure to ALWAYS return calls... Now my loyalty has reversed and just as I once praised QVC to family and friends, well you know what reverse mean!!! <br /> NO COMPANY IS EVER TO BIG TO FAIL!!!

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