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no doubt Net10 customer service needs an overhaul. we have 4 phones in the household and over the past few years each of us have spent hours on the phones with customer service. we've had phones not working for days and the apologies from customer service don't seem sincere. never have we been able to get back lot minutes or anything even at a reduced rate.<br /> <br /> I guess to put it plan and simple if it were not for the lower cost of Net10 I'd be back with our old large phone company.<br /> <br /> I am now in the process of trying to get my call records. I sent out all of the requited paperwork on July 2nd and yesterday after another 30 minutes on the phone found out that Net10 gave me the wrong address to mail my documents to.<br /> <br /> once my sons are out of college and working and get their own phones I'll be switching companies. this company is horrible to the point that the government needs to get involved because net10 just does not care<br /> <br /> if you can afford it go with a large service provider with a name that starts with the letter V.


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