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Original Comment I purchased Poulon 20 inch Chainsaw on 9/13/2012. I actually wanted to buy a Husqvarna saw but they had no 20" inch saws in stock so I purchased the Poulon Pro saw when the sales person told me that it was a Husqvarna made saw with no differences. I bought the saw and used it about 20 hours total when it started to idle roughly and would not stay running. Since I bought this at Lowes in Kona Hawaii and purchased a 3 year service contract with the saw, I returned the saw for service. The saw was returned with a $50 charge and a note saying that the saw would not be serviced under either warrenty or service contract. After several acrimonious meetings between myself and the lowes personnel during which I was told that I should not have purchased to poulan because it was the Husqvarna cheap, big box store product and would never last. I want to return the saw and get a Husqvarna 20" but after 3 meetings over several days lowes finally agreed to no cost repair but would not exchange the saw for a Husqvarna under any conditions. I offered to pay any difference but I was told that I bought it and it was now my responsibility. The saw is still at Lowes store, I do not want it, I do not trust lowes to honor the service contract. This is a very bad situation that does will hurt Husqvarna. I have 3 other Husqvarna chain saws with no problem.

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