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Iam a loyal customer of JCP for years and I'm not quite happy with the resolutions I received today.Evidently I have a balance of $87.34 that is due now and I was shocked , and after looking into my account it looks like my balance of $24.17 becomes $87.34 due to late charge of two months which is incredibly high. Honestly this is not intentional on my part, I always pay my bills on time ,my credit report will prove that and why would I rather pay the late charge than my balance that does not make sense I believe the issue was I have two different accounts and the $24.17 that I owed was paid on my old account which I tried to explain this to Joan and Molly and I don't think they understood . I was told only one late charge can be taken off not both which I was thankful for that but I feel like both late charges should be taken off.<br /> <br /> I do appreciate any feedback on this matter.


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