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Original Comment on July 3, 2013 I went in to the AAA Ofiice in Fort Pierce spoke with Paige to book a cruise with The Carvinal Dream, I paid for the cruise with my debit card she ask for my card# a second time I assume to verify the transaction was all set or it was not successful the first time. She stated to me everything was all set, about 3 days later I received a call that my debit card was cancelled so I called my bank to verify my card was active in which it was, I asked for my balance and I knew the amount was not correct so I called AAA to make sure my cruise had been booked they had no record of a cruise being booked in which my husband and myself are past guests of carnival cruise line, I spoke with Paige and explained to her about the ordeal she stated she would call me back I in return stated to her no, you need to place me on hold &amp; call the cruise line in which she did that was on a Friday afternoon, after speaking with the cruise line she came back on the phone and stated the cabin that was originally booked was no longer availiable and it would be $30,00 more per person and my reply to her &quot;quote on quote&quot; no it will not be because that was not my mistake but theirs but she never actually said that they debited and additional $60.00 more out of my account which in my terms are fraud because I never authorized her or Carnival to take that out of my account so I called the bank to check my acct to see how much was debited the amount was $1986.44 on Monday I went in to speak with Paige and I also asked to speak with the supervisor she along with Paige stated my card was declined my response was I do not understand why she stated I need to call my bank to find out why so I called my bank while in the office and the customer service rep stated their was no transaction done by AAA on July 3, 2013 so the &quot;supervisor called Carnival cruise line to check to see if a transaction was done and Carnival stated the same thing their was never no transaction done how can a card or transaction be declined if no transaction was never done so the dishonesty had to have come from AAA because that is where the reservation was made. In which I do have the original reservation conformation that was $1926.44. I went back to the office on today July 22, 2013 because Paige herself stated I could come back the week I was going to set sail and they would give me a refund. I am still getting the run around I was told by the supervisor that I could not be compensated until I return back from the cruise because I have a penalty because it is to close to the sail date which is July 27, 2013 is that your rules or is that her way of being dishonest once again, what if I am not able to get a refund after the trip. My response to her was I did not have to wait for you to withdraw my monies I understand we all make mistakes but at least acknowledge your mistake and fix the problem I feel as though I should get a refund for my monies. I am a premier member and I feel as though I should be treated as a human being and respect as any one else does I will be calling consumer fraud to see if their is anything can be done about this AAA is a up standing company and I do not want any problems I feel as though I was treated less than a human being and I would hope race did not play a part in this. Please answer my complaint ASAP.<br /> <br /> <br /> <br /> <br /> <br /> Thank You Kindly,<br /> <br /> <br /> <br /> Sharon Johnson-Walcott

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