Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment My name is Deborah Vrba and my husband is Stanley Vrba and we live at My phone numbers where I can be reached are: . On, July 12, while on vacation, my family used the Best Western Global reservation line to book a room for us to stay for that same night. We called and an Asian speaking lady answered our call. We asked her to book us a room for Marion, Illinois. She didn't understand us and we constantly had to keep giving her our spelling of our name and our information over and over. She finally asked us for our credit card number and expiration date but then she asked for our 3 digit pin (which we thought was strange) and assured us that she had booked us a room and that we would receive an email with our confirmation information. The email never came, and four hour later when we arrived at the Best Western hotel in Marion, Il we did not have a reservation in our name or even in anything close to the spelling of our name. I checked for an email again at the hotel. They also did not have a room for us and the hotel person called next door to the Quality Inn and got us a room for the night. The next morning I checked my bank and found that we had been charged $123.19 for a room that we had not stayed in but we had nothing to show where that reservation was located. We had been charged as a "no show" and were now out for lodging for two hotels for the same night...the one at a Best Western (?somewhere) and also the Quality Inn, which we did stay at. On July 15, we began calling to try to locate information about the booking and after spending all day Monday July 15, and July 16, we finally found that it had been booked in Carbondale, Illinois and we had indeed been booked as a no-show but the name and information was wrong. We were assured by both hotels that we would be credited back our money but as of today that has not happened and the corporate offices of Best Western informed us that they book their own reservations and do not use priceline for their bookings and we would not be credited but would have to contact someone with priceline. I called just to see what and who I would get and recalled the Best Western Global reservation line last night and spoke to a person named Lorraine and she said that she was booking for Best Western via priceline. She gave me the following customer number 800-250-3149 which I have called and been placed on hold now for 30 minutes waiting to be assisted and speak to someone. All I hear is a piano playing and no recording at all. I went online to look up the customer service information for Priceline and I called that number listed 203-299-8000 and the same recording asking for a booking number that I do not have. I can not speak to a person and the call hung up on me. I am sending this email in hopes that I will get a person at your business who will call me back and who will assist me with this problem and help me get my money back for a room that I had no way of locating and was charged for as a "no show" when I didn't have any way of being able to arrive at it due to a wrong booking by a booking representative. I hope that priceline cares about its customers and understands that mix ups and mistakes do happen but that when they do, someone does care to do what is right and just. My husband worked at the West Fertilizer plant that blew up on April 17, of this year and we are trying to put our lives back together and we just wanted to go on a vacation to visit our daughter who lives in Illinois and this cost us money that is difficult on us right now. We really seem to have taken losses already this year and was hoping we could just have a nice vacation without causing us more loss. While $123.19 is not much money to some, for us it is a lot that we need and can't afford to lose. Please have the honesty to have a person give me a call at the numbers listed above. Help me to get my money back and correct a mistake that occurred. Show that priceline does care about it's customers and are willing to do what is honest and fair. Thank you! Deborah Vrba

Feedback

Your Name

Your Email

Verification