Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I bought an ottoman at the Sam's Club in Owensboro, Ky. I paid for it and because I drive a Mini Cooper I told the associate that I would have to find someone with a truck to pick it up. They said "no problem" since I have bought other big items and they knew me so it was rolled up front to the click and pull area with the copy of the receipt attached. A friend of mine takes my original receipt and goes to pick it up, only it's not there....they had sold it to another customer !!! As if this isn't bad enough, it's a discontinued item that I wanted and looked for along time. I asked if they had another one in another store. I was told that there were two display models in other stores but because they are displays they can't have it shipped to me...why was my next question. The manager of the Owensboro, Ky. store said that is their policy as not to send display items. She then had the gall to offer my money back on a gift card...I PAID CASH. She then insulted me more by saying "sorry, how about I give you a 25 dollar gift card for your troubles" ? Are you kidding me? This has got to be the worst experience in customer service I have ever had in all my years of shopping at ANY store. They re-sell my item then insult me by not giving my money back but a gift card instead and then add more salt to the wound by saying 25 dollars should make me happy about this situation. I am contacting a lawyer for fraud and will pursue this until I'm satisfied they realize what a horrible mistake they made by selling something that was already sold. I have posted on Sam's Club on Facebook and they keep deleting my questions....this is a company that needs to re-think their customer relations....badly !!!!

Feedback

Your Name

Your Email

Verification