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Original Comment On July 15th i called Sallie Mae to request a payment scheduled for the 24th be changed to the 2nd of August. i was on the phone with the representative over 45minutes and was given the confirmation number for the canceled payment as well as for the new payment. On the 24th Sallie mae withdrew the money from my account causing 6 checks to go into overdraft at $35.00/ea. ($210.00). I immediately called and was given to a supervisor who called my bank with me (because they didt' see the paymetn anywhere in their system)...after speaking an confirming with the bank i sent the appropriate proof of the payments to them via email and was assured the monies would be back in my account 24 -72 hours later. Today, $210.00 was refunded (the overdraft amount), not the payment or the additional overdraft fee that came in yesterday. I have been given the runaround since 8am this morning, with "managers" saying they were taking care of it and would call me back in 1/2 hour. Well it is now 6 1/2 hours and numerous phone calls later and i have yet to speak to anyone who can tell me anything. When a payment is late i get phone calls non stop and many many threatening letters. This is th worst company to deal with, i agree, we need to get a class action suit together to stop these people. This is not the first or second time this has happened; anytime you call to make a change you can rest assured you have to make at least 3 or 4 follow up calls to be certain it was done correctly. Biggest mistake i have ever made dealing with them.

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