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I found that the communciation with the customer service representative is the worst I have ever experience first they never follow instructions to call my friends for he was going to be in the area to received the appliance and in purchasing the appliance of both the stove and the hood i was given a price out the door including tax delivery charge hauling the old appliance out and installation of both the hood and the stove. I later received a phone called 3days later that the hood was an additional charge to installed . This is not except able I will never shop at sears again


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