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I have been a Mediacom customer since 1994. I called to lower my bill and was connected to your &quot;retention dept&quot; I was told my new bill amount and was happy with that, I was told I'd have to call back in 1 yr to get the same deal. Here is what happened....In order to get the lower rate, see deleted my internet service from my package, Unbeknownst to me. My husband tried to get onto the internet and was redirected to a &quot;welcome to mediacom&quot; page. I called and was told it was not their problem and that I need to get ahold of the web browser provider! Huh? how do you call Microsoft? I took screen shots and my son thought it was a virus. After recovering our whole system, (I'm still trying to get things back to the way they were)I got a similar page when trying to get on the internet, I again called. that's when a knowledgeable person looked into my account and told me that my internet was removed from our account. WTF!!!! He added it right away. Now that my bill was lowered, my new statement came. It was NOT what I was told it would be. they raised it again, saying my account was upgraded?? are you serious?? I called again, and was told if I signed a new contract, I could get it for $30 higher then what I was told.<br /> <br /> I hope a CEO will read this and seriously change the way you treat long time loyal customers. I WOULD NOT recommend Mediacom to anyone


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